Refund policy

The short version: if you do not love your restoration, you do not pay for it.

Revisions first

Every order includes two rounds of revisions on every photo. If something is not right, reply to your delivery email and tell us what to change. Most concerns are fixed the same day.

Refunds

If you are still not happy after a revision, tell us within 14 days of delivery and we will refund your order in full. You keep the files we already sent you. We do not ask you to justify it.

Before we start

If you have not sent your photos yet and you change your mind, email us and we refund you immediately, no conditions.

Photos we cannot restore

Occasionally a photo is too far gone for an honest restoration, for example when a face is entirely missing rather than just damaged. If that happens we tell you before doing the work and refund you in full rather than handing you an invention.

Rush fee

If we miss a rush delivery deadline we refund the rush fee automatically and still complete the restoration.

How to reach us

esaihernandez4@gmail.com. A person answers, usually within a few hours.